With over 25 years of business, we have had the pleasure of providing custom business phone solutions to a wide range of clients, across all industries, in Rhode Island, Massachusetts, and Connecticut. Don’t take just our word for it- here's what some of our delighted customers have to say.


“The CloudWorx phones from Rhode Island Telephone are awesome! My staff can work from either the office, at home or on the road. Plus we each have our own private phone numbers so clients can reach us directly. Also the “voicemail to email” feature is fantastic.”
Dan Rubiano, CPA


“Rhode Island Telephone’s CloudWorx Hosted Telephone Service has helped us immensely. We have 8 Urgent Care Centers across RI, all of which are connected seamlessly on the CloudWorx platform. We can 4 digit dial as well as transfer & intercom to any other phone in our other locations. Previously we had tried a phone system from another vendor, but we had to rip it out and start over again with RI Telephone. This time we did it right!”
Jen Zuba & Suzey Lizotte, Ocean State Urgent Care

“The system is beautiful and your technicians made the transition so smooth and seamless, BRAVO!!! Your installers were very professional and patient with each and every request or questions I had about the phone system! It is nice to see such great service in this day and age! Again…Thank you!!”
Laura A. Parker, Modern Industries, Inc.

“Once again, RI Telephone worked efficiently and productively to install a new communications system for Downing Partners at their new location; 2843 South County Trail. Your techs were very professional and knowledgeable about the communications system and they worked quickly to ensure that Downing Partners was up and running smoothly. They were professional and courteous and more importantly, they are aware of the ‘big’ picture, which is extremely helpful to a small business. Your expert team is a great resource for Downing Partners. Please know that we will highly recommend RI Telephone to our clients.”
Anne Price, Nova Group

“We are a nonprofit here in Providence and were searching for a new phone system. We received three quotes from various telephone vendors and decided to go with RI Telephone and the NEC system. We have been very happy with our decision. They were terrific from the day of installation (which was seamless) to present. The NEC system is very easy to work with, I train all new employees and they comment on how “easy it is to learn”. After installation the service department remained very efficient, they come out as soon as I call OR they walk me through the problem right over the phone and the technicians are incredibly knowledgeable about the product. I’ve worked with RI Telephone in the past when employed with other companies and have always been impressed by them, they are truly a company that puts the customer first.”
Lori Brown, Day One

“Not once during our installation did we ever lose Public Safety Emergency Communications. I look forward to working with you in the future and would highly recommend your company and staff to anyone.”
Ralph Nahigian, Town of North Providence

We recently switched to a multi-site phone system. We have our office in RI and just opened a 2nd showroom in MA. Carlos suggested a phone system with multi-site capabilities. This new phone system has made transitioning into the new showroom a breeze. We can page, intercom, and transfer calls to and from either office. It is almost like everyone is under one roof! Another GREAT feature is the ability to “hot desk” your phone. We have sale people that work in Providence some days and then up in MA on other days. This phone system gives them the ability to turn whatever phone they are sitting at into their “home” phone, allowing for that person to check VMs and receive calls at their extension no matter what location. Any function we like about our old phone system, the new phone system covers that and more. I was nervous about the quality of the call because the connection would now be coming over the internet but it is honestly as clear as ever. Carlos and everyone at RI Telephone have been extremely helpful and responsive to our needs with the new phone. If you are looking to have something programmed on the new phone, just ask…chances are Carlos and his team will figure out how to make it a reality.
Marianne Nelson, Brassworks Fine Home Details

“We refer RI Telephone to all of our customers. We never have to worry about referring them, they always go above & beyond what they promise. One night our own PBX went dead, and George Shaheen, the owner, came out himself with a new system and had us back up & running in a few hours!”
Meghan Mauro, Freedom Tech

“We had a new phone system put in and I couldn’t be happier with the service that I received. With Keith helping to pick out the product and both Carlos and Scott here to install, they were all wonderful!!! Everyone was so helpful, thorough, and took their time explaining things to us. I would recommend RI Telephone and Keith’s team to anyone without hesitation. If we ever have any other phone needs RI telephone will be our first call.”
Lenore HeaneyWyndemere Woods

The Ultimate Business Phone Checklist

Do you have old or outdated equipment? Are you looking to reduce your communication costs?  Our checklist will guide you through the project requirements, feature considerations, and overall process to finding the right solution for your unique needs.

Success Stories from Our Customers


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