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An auto attendant is a widely popular business tool that introduces the company and directs callers to the appropriate extension without speaking with a receptionist. Auto attendant best practices are important to keep in mind – clarity, brevity, and ease of use. This useful business tool helps reflect an air of professionalism, something paramount when making a […]

A key part of running a business involves identifying system inefficiencies and developing solutions to improve upon them. For modern businesses, traditional phone systems could be a contributing factor to these issues, while creating unnecessary expenses for your company during the process. These systems are notoriously expensive, difficult to keep updated, require a skilled staff to manage, […]

As a small business owner, configuring your payment processing system is one of the most critical steps. When you set up credit card machine, one important question comes up: should you use a dial-up phone line or leverage your existing internet connection? While some small businesses still use dial-up, these days there are many advantages […]

If you own a small business or startup, you need to learn about uninterruptible power supply, or UPS. UPS devices save businesses from major data losses and equipment damage during power surges or blackouts using a battery backup system. A UPS can mean the difference between surviving a power surge gracefully and losing vital company and client information.

Businesses need to know that their internet service is up to snuff when it comes to meeting today’s high demand for fast, consistent connections. Most businesses use cloud-based applications, video conferencing software, and VoIP – all of which rely on strong, fast internet connections. It’s vital to verify that your contract with your internet service provider fully covers your company’s needs.

Rhode Island Telephone offers consultation services for customers with internet connection concerns. If you’re not sure if your setup is performing up to your expectations, we can inspect your system and review your contract to ensure your business is getting its money’s worth. You can’t afford to simply deal with poor performance when it comes to your internet connection!

The ways in which we store data, share information, and hold conversations are fundamentally different than they were just 10 years ago, and why shouldn’t they be? Since the dawn of the telegraph, communication technology has been developing and improving non-stop. 100 years ago, landlines were scarce amenities owned by a lucky few, but today, they’re being phased out for increasingly popular alternatives like VoIP. This is as true in homes around the world as it is in business.

Maintaining a business with more than one location can be both a blessing and a curse. On one hand, having two or more venues is a sign of blooming success! It gives your company greater reach, and it’s more convenient for your employees and clients alike. On the other hand, scattering your operations can get messy, since you can’t be everywhere at once.

Staying up-to-date with your employees when a portion of them are in a completely different building can be a hurdle. Even the alignment between teams can become difficult to maintain when direct communication is severed or diminished.

Oct 12, 2016




So, you’re planning to make the switch to a VoIP business phone system? That’s great! You and your team must be buzzing with excitement, brainstorming about ideal features, and thinking about the best system for you. Before you can get started on that overhaul, however, you have a big hurdle to hop over: which VoIP provider should you turn to for your new phone service?

Your first impulse might be to reach for a big-name provider like 8×8 or RingCentral, but don’t go striking up deals right off the bat! Just because a company has made it big, that doesn’t mean they’re right for you. Here are four misconceptions you might be harboring about large VoIP providers:

For years, the fax machine was a crucial appliance for every office. It allowed us to send paperwork more quickly than through the mail, but the internet and email quickly outpaced and eventually rendered the fax machine all but irrelevant. However, many modern businesses still rely on paperwork, and fax machines still have a role to play.

As Rhode Island’s businessmen and women gear up for the Fall, we also have our eyes on the upcoming 8th Annual Ocean State Business Expo. This yearly gathering provides a great opportunity for anyone looking to make connections, swap B2B advice, or get involved with the MVPs of the biggest little state’s corporate community.

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