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For years, the fax machine was a crucial appliance for every office. It allowed us to send paperwork more quickly than through the mail, but the internet and email quickly outpaced and eventually rendered the fax machine all but irrelevant. However, many modern businesses still rely on paperwork, and fax machines still have a role to play.

The decision to upgrade, be it a routine software update or a complete tech overhaul, can be a daunting one. Perhaps you’re worried that making a change could result in more losses than gains, or maybe you’re simply afraid that a new system will be too confusing to maneuver. No matter what’s causing your nerves, it’s okay! It’s natural to be apprehensive about forks in the road.

If you’re uncertain about your ability to mesh with a digital phone solution or just plain attached to your office landline, have no fear! The result of the “analog vs. VoIP” dilemma doesn’t have to result in “either/or”; if you shop carefully and vett the right service provider, a VoIP office phone solution will let you have your cake and eat it too.

Aug 18, 2016

gshaheen

VoIP

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Picture this: you are the proud owner of a new VoIP business phone solution. You’re still learning the ropes, but you and your staff are all getting the hang of it together. You’re pleased with what you’ve reaped so far, but as your comfort with your new phone system increases, you want to make use of every benefit your VoIP provider can give you.

One add-on that’s really picking up steam is none other than mobile VoIP, a cost effective feature associated with your recent upgrade. Here are 5 benefits that your business phone solution can boast:

Aug 12, 2016

gshaheen

VoIP

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For the 21st Century professional, working from remote locations has become a commonality, and more, it’s evolving into a staple of modern business dealings. In 2015, 70% of contact centers reported plans to employ virtual agents. Such tactics are rapidly becoming the new norm for a greater number of businesses every day. In order to maintain these practices and keep operations running smoothly, a streamlined business needs an equally streamlined communication system.

As such, many companies consider a strong VoIP (voice over IP) system to be of utmost importance. There are two basic options for VoIP systems available at present: cloud based and premise based. Wondering which one is best for you? Here’s some information to help you get started:

Jul 25, 2016

gshaheen

VoIP

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As a small business owner, you know that effective communication is the backbone of a strong, growing organization. In the age of information, having an up-to-date, streamlined networking platform keeps employees in top form and potential customers happy. Likewise, older avenues like landlines are falling out of favor, making them inconvenient means of correspondence.

VoIP, Voice over Internet Protocol, is basically using your internet connection to power your phone service. Advanced hosted telephone technologies offer many advantages over the traditional phone system, leading to its increasing popularity among business owners. In 2016, worldwide consumer VoIP traffic is expected to reach 158 petabytes per month. What is a petabyte you ask? To put it in more concrete terms, this is equal to the power of roughly 2.6 million 64GB iPhones!

Jun 27, 2016

gshaheen

VoIP

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When you’re not available, your voicemail is the first communication a prospective client hears. While many might overlook this in favor of newer, shinier technology, an expertly crafted voicemail can make or break an opportunity for your business.

Aside from simply making sure your system is configured to accept voice messages, you will want to optimize your recording for maximum results.

Did you know that the majority of small-to-medium sized business (SMB) owners are behind the technology curve when it comes to small business phone systems? Even though it might seem like voice communication is fading out in favor of emails, social media, and the like, it still is a crucial operational component for many businesses. With a properly integrated communications system, small-to-medium-sized businesses can increase efficiency, boost productivity, and effectively scale future growth.

Before you start browsing through phone system specifications or reading lengthy contracts, here are some questions you should ask yourself to get the ball rolling:

Jun 15, 2016

gshaheen

VoIP

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A quick Google search for “what is VoIP” yields results with words such as circuit-committed protocols, discrete packets, IP telephony, and audio codecs. You may be asking yourself, “what does any of that mean”?

When you’re busy running a business, you want to find the best solution for whatever issue is at hand without getting a bigger headache along the way. In this article, we are going to break down the ins-and-outs of VoIP and how this solution can help your business communicate effectively – no Advil needed.

May 05, 2016

gshaheen

VoIP

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