BCM 2-0 Call Center Agent User Guide – Version 2

Enterprise Edge 2.0 Call Center is an automatic call distribution (ACD) system designed to assist you in handling incoming calls. This guide describes the features and how to use them as a call center agent and a supervisor agent.

BCM 2-0 Call Center Agent User Guide – Version 2

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BCM 2-0 Call Center Agent User Guide – Version 2