If there’s a rulebook for running a business here, the first page would say, “Expect chaos.” Between the staffing curveballs, the calls that come in at the worst time, and the ever-growing pile of technology tools, it’s easy to let your phone system run on autopilot. Here’s the thing, though. . .when your phones aren’t […]
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Banks, credit unions, and other financial institutions have always had a target on their backs. These days, it’s bigger than ever. According to IBM’s latest threat intelligence report, cyberattacks on financial institutions jumped 79 percent between 2022 and 2023. At the same time, compliance demands keep piling up. That’s why phone services for banks matter […]
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A pizza place in Chicago. A scrappy startup in Austin. A boutique in Portland, Maine. On paper, they couldn’t be more different. However, they all share the same challenge: old-school phone systems that tie communication to one building, one desk, one clunky piece of hardware in the back closet. That kind of closet-bound system tends […]
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If your customers are telling you your calls show up as “Spam Likely” or they’ve noticed your business number marked as spam, you’re not alone. More businesses than ever are dealing with call blocking, spoofing, and spam labeling, which can damage customer trust and make it harder to reach clients. The good news? There are […]
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America may run on Dunkin’, but New England towns run on relationships, especially when it comes to finances. Because you’re not just serving clients. You’re serving neighbors. You coach Little League with the folks you approve loans for. You process tax bills for neighbors they see at Sunday brunch. In tight-knit towns, maintaining trust isn’t […]
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There was a time when AI in business phone systems felt like a luxury, an optional feature for tech-forward companies with big budgets. Not anymore. Today, AI is becoming a standard part of modern VoIP systems, woven into the way businesses handle customer calls, manage voicemails, route inquiries, and protect against spam. And if your […]
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