Small businesses across Massachusetts, Rhode Island, and Connecticut are heading into 2026 facing a familiar challenge: keeping up with rapidly changing technology while controlling costs and meeting rising customer expectations. Telecom is no longer just about phones. Today, business communications impact customer experience, team productivity, security, and long-term growth. From AI-powered phone features to unified […]
Looking for a business phone system can get overwhelming fast. So many options, not enough clear answers, and most of them sound like they were written by a national carrier’s legal team. We’re here to make it easier. This guide breaks down the best options for business phone systems in Southeastern Massachusetts, how to pick […]
Most businesses down here are already juggling a lot: multiple locations, shifting schedules, and a team that’s half in-office and half remote. It gets messy fast, especially if your phones aren’t up to the task. You’ll start saying things like: Spoiler alert: that’s not a staffing problem. That’s an old-school phone system problem. Why? Because […]
Between client calls, case prep, and court appearances, most attorneys barely have time to grab a sandwich, never mind troubleshoot phone issues. Yet that’s what so many firms’ legal professionals are stuck doing: juggling outdated systems that drop calls, bury voicemails, or make remote work a nightmare. A good law office phone system should take […]
Here in New England, we like our “cawfee” strong (and iced all year), our winters unpredictable, and our tech dependable. That’s why businesses from Providence to Portsmouth are turning to an AI-ready business phone provider to keep things running smoothly, even when the weather doesn’t cooperate, because staying competitive in business means staying connected and […]
Improvements To Your CloudWorx App Experience Rhode Island Telephone is excited to announce an important update for all CloudWorx users. We’re transitioning to a new mobile app provider to deliver enhanced reliability, improved performance, and a better user experience. What’s Changing? We’re introducing the new CloudWorx mobile app, now available for download on both the […]