If there’s a rulebook for running a business here, the first page would say, “Expect chaos.” Between the staffing curveballs, the calls that come in at the worst time, and the ever-growing pile of technology tools, it’s easy to let your phone system run on autopilot. Here’s the thing, though. . .when your phones aren’t […]
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Banks, credit unions, and other financial institutions have always had a target on their backs. These days, it’s bigger than ever. According to IBM’s latest threat intelligence report, cyberattacks on financial institutions jumped 79 percent between 2022 and 2023. At the same time, compliance demands keep piling up. That’s why phone services for banks matter […]
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A pizza place in Chicago. A scrappy startup in Austin. A boutique in Portland, Maine. On paper, they couldn’t be more different. However, they all share the same challenge: old-school phone systems that tie communication to one building, one desk, one clunky piece of hardware in the back closet. That kind of closet-bound system tends […]
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America may run on Dunkin’, but New England towns run on relationships, especially when it comes to finances. Because you’re not just serving clients. You’re serving neighbors. You coach Little League with the folks you approve loans for. You process tax bills for neighbors they see at Sunday brunch. In tight-knit towns, maintaining trust isn’t […]
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When summer hits New England, two things happen like clockwork: the beaches get crowded, and so do the phone lines in your medical office. Between heatstroke, sprains, and surprise allergies, it seems like everyone wants to make an appointment with you today. And if your healthcare staff members are struggling just to keep up with […]
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Many people don’t think of dental offices as anything more than clinical spaces, let alone communication hubs. But, those in the industry know that from scheduling appointments to sending out post-visit reminders, phone systems for dental offices are actually the front line of your patient experience. These many patient touchpoints, as well as the many […]
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