Archive for the
‘VoIP’ Category

A key part of running a business involves identifying system inefficiencies and developing solutions to improve upon them. For modern businesses, traditional phone systems could be a contributing factor to these issues, while creating unnecessary expenses for your company during the process. These systems are notoriously expensive, difficult to keep updated, require a skilled staff to manage, […]

Thanks to new cost-saving technology, many people are saying goodbye to traditional landlines. Advanced hosted telephone technologies offer many advantages over the traditional phone system, leading to its increasing popularity.

As a small business owner, we know that you are concerned with growing your business as efficiently as possible. We also know that making a big change can often be a daunting task, but with the right support, choosing a cloud hosted VoIP system can provide greater benefits in the long-run.

Oct 12, 2016

gshaheen

VoIP

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So, you’re planning to make the switch to a VoIP business phone system? That’s great! You and your team must be buzzing with excitement, brainstorming about ideal features, and thinking about the best system for you. Before you can get started on that overhaul, however, you have a big hurdle to hop over: which VoIP provider should you turn to for your new phone service?

Your first impulse might be to reach for a big-name provider like 8×8 or RingCentral, but don’t go striking up deals right off the bat! Just because a company has made it big, that doesn’t mean they’re right for you. Here are four misconceptions you might be harboring about large VoIP providers:

You probably already know that business won’t survive long without strong lines of communication between its team members. The power of informational exchange doesn’t end there, though (you probably already knew that too); it includes correspondence with clients, collaboration within the company, and the latest VoIP technology. Without clear communication, leads are neglected, clients aren’t given the level of care they need, and the various moving parts within a company grind to a halt. That brings us to the big question: can switching to the cloud benefit your business, and if so, how?

Aug 18, 2016

gshaheen

VoIP

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The decision to upgrade, be it a routine software update or a complete tech overhaul, can be a daunting one. Perhaps you’re worried that making a change could result in more losses than gains, or maybe you’re simply afraid that a new system will be too confusing to maneuver. No matter what’s causing your nerves, it’s okay! It’s natural to be apprehensive about forks in the road.

If you’re uncertain about your ability to mesh with a digital phone solution or just plain attached to your office landline, have no fear! The result of the “analog vs. VoIP” dilemma doesn’t have to result in “either/or”; if you shop carefully and vett the right service provider, a VoIP office phone solution will let you have your cake and eat it too.

Aug 12, 2016

gshaheen

VoIP

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Picture this: you are the proud owner of a new VoIP business phone solution. You’re still learning the ropes, but you and your staff are all getting the hang of it together. You’re pleased with what you’ve reaped so far, but as your comfort with your new phone system increases, you want to make use of every benefit your VoIP provider can give you.

One add-on that’s really picking up steam is none other than mobile VoIP, a cost effective feature associated with your recent upgrade. Here are 5 benefits that your business phone solution can boast:

Jul 25, 2016

gshaheen

VoIP

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For the 21st Century professional, working from remote locations has become a commonality, and more, it’s evolving into a staple of modern business dealings. In 2015, 70% of contact centers reported plans to employ virtual agents. Such tactics are rapidly becoming the new norm for a greater number of businesses every day. In order to maintain these practices and keep operations running smoothly, a streamlined business needs an equally streamlined communication system.

As such, many companies consider a strong VoIP (voice over IP) system to be of utmost importance. There are two basic options for VoIP systems available at present: cloud based and premise based. Wondering which one is best for you? Here’s some information to help you get started:

Jun 27, 2016

gshaheen

VoIP

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VoIP, Voice over Internet Protocol, is basically using your internet connection to power your phone service. Advanced hosted telephone technologies offer many advantages over the traditional phone system, leading to its increasing popularity among business owners. In 2016, worldwide consumer VoIP traffic is expected to reach 158 petabytes per month. What is a petabyte you ask? To put it in more concrete terms, this is equal to the power of roughly 2.6 million 64GB iPhones!

Jun 15, 2016

gshaheen

VoIP

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Did you know that the majority of small-to-medium sized business (SMB) owners are behind the technology curve when it comes to small business phone systems? Even though it might seem like voice communication is fading out in favor of emails, social media, and the like, it still is a crucial operational component for many businesses. With a properly integrated communications system, small-to-medium-sized businesses can increase efficiency, boost productivity, and effectively scale future growth.

Before you start browsing through phone system specifications or reading lengthy contracts, here are some questions you should ask yourself to get the ball rolling:

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