Mitel 6100 Tutorial

The Mitel Networks 6110 Contact Center Management User Tutorial provides a brief description of the 6110 CCM architecture, a review of basic call center concepts, information on how to assign user security permissions, and tips on how to navigate 6110 CCM. It provides essential information on how to use the 6100 CCS applications, and provides practical exercises and questions designed to test your understanding of each application.