An auto attendant is a widely popular business tool that introduces the company and directs callers to the appropriate extension without speaking with a receptionist. Auto attendant best practices are important to keep in mind – clarity, brevity, and ease of use. This useful business tool helps reflect an air of professionalism, something paramount when making a […]
A key part of running a business involves identifying system inefficiencies and developing solutions to improve upon them. For modern businesses, traditional phone systems could be a contributing factor to these issues, while creating unnecessary expenses for your company during the process. These systems are notoriously expensive, difficult to keep updated, require a skilled staff to manage, […]
Determining which small business phone system to use can be overwhelming. With so many options and vendors out there, it’s difficult to determine which one truly meets the goals of your business. At RI Telephone, we see each business owner and his or her company as individual entities. We work to unite you with the […]
Many office phone systems exist today, each one with its own unique benefits for a variety of business needs. One of the most popular is the Avaya office phone. While Avaya is a popular choice, many businesses still have not been introduced to it. If you are considering an Avaya phone system, you’ve come to […]
A health care office is a busy place. Doctors, nurses, and office staff must keep in touch with patients and communicate with vendors and other partners. Professionals use a medical office phone system frequently throughout the day to dispense advice to a worried parent, call a fellow physician for a consult, or try to coordinate a […]
As a small business owner, configuring your payment processing system is one of the most critical steps. When you set up credit card machine, one important question comes up: should you use a dial-up phone line or leverage your existing internet connection? While some small businesses still use dial-up, these days there are many advantages […]
If you operate a small business, you need to know about redundant internet connection. Internet redundancy is a contingency plan that will avoid business operation interruption, prevent loss of data, and maintain customer satisfaction.
Earlier this month we covered how implementing a UPS system provides protection during a power outage or surge. It gives you time to back up data and properly shut down devices. Implementing internet redundancy serves a similar purpose – to protect your business and keep it operational.
If you own a small business or startup, you need to learn about uninterruptible power supply, or UPS. UPS devices save businesses from major data losses and equipment damage during power surges or blackouts using a battery backup system. A UPS can mean the difference between surviving a power surge gracefully and losing vital company and client information.
Businesses need to know that their internet service is up to snuff when it comes to meeting today’s high demand for fast, consistent connections. Most businesses use cloud-based applications, video conferencing software, and VoIP – all of which rely on strong, fast internet connections. It’s vital to verify that your contract with your internet service provider fully covers your company’s needs.
Rhode Island Telephone offers consultation services for customers with internet connection concerns. If you’re not sure if your setup is performing up to your expectations, we can inspect your system and review your contract to ensure your business is getting its money’s worth. You can’t afford to simply deal with poor performance when it comes to your internet connection!
The technological landscape is constantly evolving, especially when it comes to business. Companies must be both agile and scalable to keep pace with technological changes.
For those of us who remember the bygone days of transferring documents to floppy disks and e-mailing ourselves files to work on outside the office, cloud technology may seem like magic. But it’s a magic more and more businesses are relying on, opting to make the switch to the cloud.