VoIP for Restaurants and Hospitality
Helping you serve every guest, every time.
Empowering Guest Experience with Seamless Communication
From the hostess stand to the front desk, a missed call is a missed reservation, order, or booking. CloudWorx gives restaurants, hotels, caterers, and hospitality venues a phone system built for fast-paced, guest-facing teams; reliable, mobile, and just as easy to run across one location as across twenty.
- Personal service, every time: CRM integration lets hosts and front-desk staff greet callers by name and pull up seating, room, or dietary preferences before they even say hello.
- Lower costs, more flexibility: Moving off legacy landlines to Cloudworx typically cuts communication costs 30–50%, while making it simple to add a new location, seasonal line, or banquet phone without new on-site hardware.
- Never miss the rush: Automated attendants, on-hold messaging, and call queuing keep reservations, to-go orders, and front-desk requests moving during peak hours so the word-of-mouth referrals don't go to a competitor because no one picked up.
Streamlined VoIP Solutions for Restaurants, Hotels & Hospitality Businesses
A hospitality phone system is a cloud-based (VoIP) business phone solution built to handle the call volume and guest-service demands unique to restaurants, hotels, bars, caterers, and event venues, combining reservation and order handling with features like call queuing, CRM integration, and multi-location management.
82% of businesses report cost savings after moving to a cloud-based system
Microsoft
Cloudworx Features
Choosing Cloudworx for your restaurant or hospitality business makes sense
Every restaurant, hotel, and hospitality business runs differently. A single-location bistro doesn't need the same setup as a multi-property hotel group. Instead of a one-size-fits-all system, we start with a conversation about how your team actually answers the phone, then build a Cloudworx solution around it, backed by a local team you can actually reach.
Self-Serve Web Portal
Access call management, conferences, voicemail, and more
Supports Remote & Mobile Employees
Connect with employees, no matter their location
Easily Scalable
Increase or decrease the size of your PBX as your needs change
Free Lifetime Support
Help Desk staff offers support and system administration at no extra charge
Professional Voice Talent for Message Greetings
Put your best foot forward with a professionally recorded greeting
Zero Maintenance Costs
Modifications to your system are included in your monthly service
Mix-&-Match Phones
Choose phones from different manufacturers to suit your company’s needs
Professional Setup
Our team installs, programs, and provides training for each and every CloudWorx system
Future-Proof
New features are automatically added as they become available
Fax to Email
Receive your faxes as PDFs instead of paper
Network Security
Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption ensure the privacy and safety of your business
Switching to the cloud:
A guide for Restaurants & Hospitality Businesses
Learn how to make the switch to a cloud restaurant and hospitality phone system with a real-life example from our happy customers.
Here's what we cover in the guide:
Challenges with traditional phone systems
Considerations when choosing a new system
Getting leadership on board
What to expect after upgrading to the cloud
Frequently Asked Questions About Hospitality Phone Systems
Read About VoIP for Restaurants & Hospitality
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The Ultimate Business Phone System Guide for Restaurants
Does finding the best phone system for restaurants feel overwhelming? If your restaurant has been using the same phone system for 15 years or more, you may be surprised by how much business telecommunications has changed. Today’s phone systems offer much more than simply answering and transferring calls. Modern VoIP solutions can help restaurants manage […]
Restaurants & Hospitality
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*We primarily serve businesses in Rhode Island, Massachusetts, and Connecticut.
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