Remote work isn’t just a trend; it’s standard practice for many businesses across New England, especially as we head into the busy summer season. With team members heading to the Cape, working from beach houses in Narragansett, or managing family schedules during school break, staying connected is more important than ever.
Enter CloudWorx VoIP (Voice over Internet Protocol), the modern solution for businesses looking to stay agile and responsive, no matter where their team is working from. Whether your staff is dialing in from a lakeside cabin in New Hampshire or answering customer calls in the Bahamas, VoIP systems, like CloudWorx, offer flexibility and collaboration tools that traditional phone lines simply can’t match.
Here are some of the top VoIP collaboration features that help remote teams stay productive.
Take A Quick Look: Top features of VoIP for remote teams
- Mobile & desktop access
- Video conferencing
- Call forwarding & routing
- Voicemail transcription
- Team chat & presence indicators
Read more: How to Choose Between Office Phone Systems
1. Mobile & Desktop App Access
Statistics show remote and hybrid work isn’t going anywhere; in fact, it’s stabilizing. Working from the beach? No problem. VoIP phone systems like CloudWorx (our hosted solution) offer mobile and desktop apps that let your team make and receive calls from anywhere with a reliable internet connection. Employees can use their business number on their personal device without giving out their personal number.
This means your sales manager can follow up on leads while watching the waves in Cape Cod, and your support team can handle client calls from the back porch in Vermont. Of course, if you have a team in the office and a team working on the road, CloudWorx is the perfect communication solution.
2. Video & Screen Sharing
For teams spread across Massachusetts, Rhode Island, and Connecticut, video meetings help maintain a strong sense of connection. CloudWorx offers built-in video conferencing, enabling your staff to meet face-to-face without the need for a physical office.
Screen sharing is a bonus for training, project collaboration, or even walking a client through a service step-by-step. It’s especially useful when stormy weather disrupts plans and people are working from home.
3. Call Forwarding & Time-Based Routing
Our VoIP system gives you the ability to set up call forwarding rules and time-based routing. For example, if someone on your team is taking a long weekend, calls can be redirected to another team member or voicemail with a customized greeting.
You can also build time frames around your summer hours, whether you’re closing early on Fridays or temporarily adjusting availability due to storms or vacations. And when hurricane season hits, your business line can still function without interruption thanks to cloud-based routing.
4. Team Chat & Messaging
Need a quick answer without starting a call? Integrated team chat is a powerful feature that helps your staff stay connected in real time. Whether you’re confirming availability for a meeting or sharing a file, team messaging allows for fast, low-distraction communication across departments.
5. Voicemail Transcription & Call Recording
Voicemail-to-email and transcription features let your team read voicemails without listening to them; perfect for noisy environments (like a café in Newport). Call recording is another valuable tool for training and quality control, ensuring your remote team stays consistent even when physically apart.
6. Presence & Status Indicators
The CloudWorx portal and app offer built-in presence tools. Your team can see who’s available, who’s on a call, or who’s offline, reducing delays and guesswork. If someone’s in a meeting or offline for the afternoon, their status helps set clear expectations across the board.
This is especially helpful when managing a flexible summer schedule. Whether someone’s juggling childcare or just taking a break to enjoy the sun, the rest of the team stays in sync.
Why New England Businesses Choose Us
New England VoIP providers are abundant, but at Rhode Island Telephone, we understand the unique needs of local businesses across Southern New England. From storm-proof reliability during hurricane season to the flexibility your team needs during summer travel, we’re here with VoIP solutions that are easy to use, cost-effective, and fully supported by our local team.
Need help setting up VoIP for your hybrid or remote team? We’ll guide you through every step, from installation to training, so your team can collaborate seamlessly all year long. Get started today and enjoy a summer of productivity, no matter where work takes you.
