The recent Washington Bridge Closure in Rhode Island has brought many challenges to the local business community. As companies scramble to adjust their operations to this unexpected hurdle, the importance of robust communication solutions has never been more evident. This is where a VoIP (Voice over Internet Protocol) cloud-hosted solution steps in, offering a lifeline to businesses striving to maintain productivity and continuity.
Seamless Remote Working
The closure has made the daily commute for many employees a logistical nightmare, significantly affecting their ability to work from the office. A cloud-hosted VoIP solution, like CloudWorx, can be a solution for this issue by facilitating seamless remote working.
With VoIP, employees can access their work line from anywhere in the world, as long as they have an internet connection. This means that despite the physical barriers imposed by the Washington Bridge closure, business operations can continue as usual, with team members collaborating and communicating as if they were in the office next door.
Empowerment through Mobile Applications
In today’s fast-paced world, mobility is key to business success. VoIP solutions often come with mobile applications that empower employees to stay connected, regardless of where they are. This feature is invaluable in situations like the Washington Bridge closure or inclement weather conditions like snowstorms or hurricanes that our region often faces, by allowing Rhode Island businesses to offer their employees the flexibility to work from alternative locations, be it their homes or co-working spaces. These mobile applications ensure that employees remain just a call or message away.
Enhanced Customer Service with Self-Service Web Portals
The disruption caused by the Washington Bridge closure in Rhode Island doesn’t just affect internal operations but also how businesses interact with their customers. VoIP solutions address this challenge head-on with self-service web portals that provide customers with uninterrupted access to services and support.
These portals allow customers to manage their accounts and access support without the need for direct interaction with a Rhode Island Telephone representative (although we love to help!). This technology ensures that businesses can continue to offer high-quality customer service, a critical factor in maintaining customer satisfaction and loyalty during such disruptive times.
More Than Just Voice Communication
What sets our VoIP solution apart is its versatility. Beyond voice communication, our systems offer a plethora of features such as video conferencing, instant messaging, and file sharing, all integrated into a single platform. Fun fact: you don’t even need a phone to make a VoIP call!
This multifunctionality allows businesses to adopt a holistic approach to remote work and communication. Teams can collaborate on projects, share updates, and maintain a cohesive work environment without needing physical presence.
Cost Effectiveness
If you’ve been looking into VoIP, you’ve probably heard that it’s a cost-effective solution. Some businesses can save anywhere from 50-75% by switching from a traditional phone system, which uses more data than a VoIP system.
With road infrastructure impacting the bottom line as significantly as it is right now for businesses on the East Bay, these savings can be a lifeline that allows companies to invest in other areas.
The Road Ahead
As Rhode Island navigates the repercussions of the Washington Bridge closure, the resilience and adaptability of its business community will be put to the test. Adopting a VoIP cloud-hosted solution offers a way forward, providing businesses with the tools they need to overcome the immediate challenges and prepare for a future where flexible and efficient communication systems are at the heart of successful operations.
How Anyone Can Help Small Businesses Impacted by the Washington Bridge Closure in Rhode Island
As a service industry ourselves, we at Rhode Island Telephone are committed to supporting our community where we can. If you’re reading this thinking a VoIP solution won’t help you or you’re not in the market for a new phone system, please be mindful of some of the ways anyone can help a businesses survive.
- Be Patient: It should go without saying, but, understandably, frustration may be running high. Many service-based businesses, like plumbers, electricians, painters, landscapers, etc. that travel across the state or Southern New England to conduct their business may need more time. They may be operating within an appointment window or serving different areas of the state on certain days of the week. Please be courteous and try to accommodate these evolving changes.
- Visit: Coming off a pandemic, current infrastructure and commuter issues are compounding with the challenges over the past few years. Shop small when you can. Visit your favorite restaurants and shops on the weekends or during your lunch break when traffic is less congested.
- Plan Ahead: If you’re traveling over the bridge to an appointment or to visit another establishment, allot enough time. If you’re running late call the business to let them know you’re on your way.
- Try not to cancel: Reservations and appointments are essential for business success. Cancellations can negatively impact a business that depends on the support of its community.
- Online support: We love the internet! It has changed the telecommunications landscape and accessibility to local shops. Many businesses offer an online shop or the ability to order ahead and pick up at a later time. Don’t forget to buy a gift card to use later too.
- Promote: One of the best ways to support a small business in Rhode Island is to give it a shout-out on social media, share an experience through a review, or spread the word between family and friends. It makes a difference and it’s free.
Rhode Island Telephone Solutions Support Businesses During the Washington Bridge Closure in Rhode Island
The Washington Bridge Closure in Rhode Island presents a significant challenge, but also an opportunity for businesses to rethink and upgrade their communication strategies. By leveraging the power of VoIP cloud-hosted solutions, businesses can ensure continuity, maintain productivity, and enhance customer service, turning a potential crisis into a testament to their resilience and innovation.
Rhode Island Telephone is a small business serving Southern New England businesses. We are also navigating the infrastructure challenges and are committed to ensuring our customers get the support they need. In most cases, we can assist customers over the phone or through chat, but can also make arrangements to be on-site. Give us a call for more information!
