Many businesses are moving their phones to VoIP services. However, the market is still fresh, and many companies are competing for customers across the US. In this Cox vs Verizon vs Cloudworx comparison, we’ll take a closer look at what exactly sets them apart.
Large companies like Verizon and Cox Communication might have enough resources to dominate the industry, but innovative technology based on quality service like CloudWorx is giving them a run for their money.
Cox vs Verizon vs CloudWorx VoIP Services Comparison
If you’re looking for local VoIP in Rhode Island, you’ve probably hears the big names, and maybe think your choice for VoIP service is only between Cox vs Verizon. But the truth is, there are many smaller competitors out there that offer services equal to or even greater than what Cox and Verizon can offer. Don’t believe us? Take a look at what we found.
Cox Communications IP Centrex
Cox Communication is not the largest company in the United States but provides service, coverage, and support in fifteen states, with a huge regional presence. Cox Communications IP Centrex is their VoIP system offered for businesses.
Features of this system include some basic functions like call forwarding, extension dialing, and a mobile app for remote working. However, IP Centrix hasn’t led to positive reviews from customers, who have reported significant issues with local customer service and support. In most cases, you’ll be installing the system yourself without much, if any, training to show you how to use the phone system.
The biggest drawback of Cox is the price of its phone systems. For unlimited calls, you can expect to pay a lot without advanced features usually associated with VoIP for business.
Verizon Business Digital Voice
Verizon Business Digital Voice is a VoIP service for office phone systems and one of the widely used in the United States. Verizon Business Digital Voice allows you to route calls to any number in the office or re-route them to pre-set numbers and manage calls from any location over your device. Some of the additional features include call recording, voice quality enhancement, and voice recognition.
However, at Rhode Island Telephone we always tell our customers not to get caught up in the fancy features that look good on paper. While these are great to have, your phone system needs to function for your basic everyday use, and when it doesn’t who are you going to call? Not ghostbusters, and probably not even Verizon.
While Verizon offers online support, don’t expect anyone to ever come onsite if you have issues or need training. With so many customers across the US, it’s nearly impossible for them to do site visits and you’ll likely be sitting on hold for long periods of time.
Generally, customers are dissatisfied with how long it takes to set up the phone system which depends on how much workload the local Verizon office in your area has to navigate before they can get to you.
CloudWorx is a local VoIP phone system offered by Rhode Island Telephone. Unlike previous VoIP phone systems, CloudWorx is hosted on a cloud infrastructure using the broadband internet connection at your office to provide you with all of the features of a standard VoIP, but with more reliability, better customer service and advanced capabilities, like voicemail to email.
The system is hosted and managed off-site from cloud data centers across the United states, which offer geo-redundancy and protection for your business if internet service ever goes down in one region.
Because the entire VoIP is located on the cloud, CloudWorx is a dynamic solution intended for growing businesses that require quick scalability. The system works well whether your company operates using five or 500 devices.
And with lifetime support and system administration at no extra cost, it’s easy to see why companies continue to place their trust and phone systems on CloudWorx. Despite its smaller scale and local operation.
Your time is money when you’re trying to grow your business, don’t get caught up in the allure of fancy offerings if you know it can’t be backed up by the support you need. Instead of debating between Cox vs Verizon VoIP services, choose CloudWorx for seamless business phone communication, 24/7 support, and training when you need it most.
Contact us at Rhode Island Telephone and schedule a free consultation.