Making an Emergency VoIP Redundancy Plan

VoIP phone system can offer a lot to both small companies and international businesses, but it does have its weak spots. One vulnerability is the Internet connection which has several legitimate reasons to justify the possible interruptions. And that often makes people doubt whether the whole VoIP phone endeavor is worth engaging in. Before we decide to implement a new phone system, we should to make sure that there are enough bandwidth and no weak spots, but there are some things you can’t control. An Internet connection can be disrupted by different circumstances (like a natural disaster,) and that means a break in communication which results in the inability to talk to clients and lost opportunities.

We can’t control nature, but we can inevitably reduce the dependency on your phone system on the ISP. Imagine you’re driving and the road is blocked at one point. You don’t wait but switch your route and continue. It’s the same with data – it travels an alternative path. That’s called VoIP redundancy.

Choose a System with Call Continuity and System Redundancy Features

If your Internet service fails, these features automatically forward your calls to designated phone numbers. So, when you’re evaluating VoIP system, ask the VoIP providers if they offer these features as they help ensure that not one VoIP call gets lost. A call continuity system enables you and your employees to access your VoIP system via a smartphone or tablet, regardless of whether your Internet connection is online or not. All call features available on VoIP handsets (call forwarding, caller ID, the ability to transfer calls, and a second call-waiting feature) are available when calls are forwarded to a smartphone device as well. If your Internet connection breaks for whatever reason, with a mobile-ready VoIP emergency plan, your phone service can continue despite the circumstances. If you can’t receive calls, then you’ll be losing business.

Use an Alternate ISP (Internet Service Provider)

Another popular solution to the problem of losing your VoIP telephone service is relying on two different Internet connections from different Internet service providers. Today, many businesses rely on more than one ISP because they know that Internet downtime can cost them. Having a second Internet connection in check will enable the staff to make VoIP calls if the primary Internet connection goes down. In a typical dual-Internet connection setup, the link is split into two separate networks – one provides service to the computers, and the other includes service to the VoIP telephones. Once the VoIP-supporting network goes down, the VoIP system can be switched to the other network, so there’s no interruption in VoIP communication.

A second Internet connection will increase your Internet connection costs, so it’s up to you to determine how significant this redundancy is to your company as well as how important it is to you to never lose your VoIP service.

Backup Connection Between Your Internet Cable and Private Telephone Network

The same way you use a secondary Internet connection to protect from an ISP failure, you can establish a backup where your private phone network connects with your Internet cable. That way, you’re protected from an Internet service loss due to damage to the wire. You are connected with the PSTN (Public Switched Telephone Network) via the Internet cable that runs into your company premises. There should be more than one point of connection between the PSTN and your private telephone network to have a backup VoIP connection.

If you’re considering to switch to VoIP and are concerned about what will happen in case of Internet failure, know that there are VoIP redundancy plans you can rely on. Implement one or more of these strategies, and you’ll ensure your business continuity and reap the benefits of a VoIP telephone system. Feel free to contact Rhode Island Telephone to be informed about our VoIP redundancy plans and get a free quote.

Post by Liam Mallari

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